Managed services Appsolutely

Run your business processes with our Salesforce Managed Services

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Focus on what you do best with our Managed Services

What if one day, your only Salesforce admin gets sick, or quits? Or, what if you’re facing a long list of changes and updates that needs to be done to your platform, but you don’t have the time or understanding to finish these tasks? With our Managed Services, you don’t need to worry. We have a European-based team of Salesforce experts that will come to your rescue when you need it the most.

We are ready to solve any ad-hoc scenario

With our Salesforce Managed Services, we provide you with peace of mind. We won’t be doing yoga sessions with you, though. We let you focus on your core business by properly maintaining and extending your Salesforce platform or app. You won’t have to worry about your business processes being interrupted. We got your back and keep your system running.

We work fast, are ready to solve any ad-hoc scenarios, and can rely on a team of Salesforce consultants and experts who combined have a whopping 200+ certifications.

Fast and reliable issue resolving that allows us to not have to worry about the day-to-day maintenance of our Salesforce organization.

How we work

Experienced, functional, technically oriented, and still easy to work with. We couldn’t describe our team more accurately. We are quality-driven and prefer to take into account the bigger picture. We don’t just break fix or solve incidents, we like to look into recurring issues from a holistic and more future-proof point of view. This results in fewer errors, more stability to your solution, less costs, and fewer grey hairs.

Not only do they solve our issues, but they communicate clearly as to why the issues are happening and work together with us to improve our processes.

What we offer

Full support for your Salesforce platform or app when you need it the most, at a reasonable cost. That’s our Managed Services in a nutshell. We keep your business processes up and running, with our SLA-based support on an all-in, no surprises, basis. This predictable month-fee doesn’t depend on the number of incidents or hours we’ve put in.

Efficient release management

If you’ve already established a Salesforce organization, we can take our Managed Services a level higher. Quality-driven release management, is our specialty. We have early access to Salesforce releases and can identify and make changes, before the releases are out.

Their offering is simple and transparent. From issue resolution to knowing our monthly costs.

Increasing the Salesforce adoption rate

We are able to increase the adoption rate among your colleagues. We will teach and guide them to use Salesforce smarter, better, and more efficient, so you can offer more value to your customers. And, of course, maximize your investment.

Integration with other business applications

Sometimes, you’re just so thrilled with a solution, you want to make it your standard platform. We are often asked if it is possible to integrate Salesforce with other business applications. If you want this done, we are your go-to-partner. We specialize in using no or low-code integration solutions to make your business run more efficiently.

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Frequently Asked Questions about Managed Services

Incidents or changes to your system: We will fix it for you. Our incident service is SLA-based. We are dedicated to deliver quality, we will keep you informed and we will periodically adjust our service to fit your needs.

We work for Independent Software Vendors and end-users. We offer these services for both those who are new to the Salesforce ecosystem (and we’re happy to implement a fitting platform or app for you) and those who already established a Salesforce organization. Just give us a call. We’re sure we can fit you in.

We can help you with Salesforce Sales Cloud, Service Cloud, Community Cloud, Platform (Force.com), and AppExchange.

An incident can be a question coming from a user, but it can also mean a disruption which impacts the user - or a group of users - in a way that they can’t continue their work. In the incident management process, incidents are processed based on priority, and a solution will be provided as fast as possible. A solution can be a workaround or an instruction that helps the user to continue their work, however this isn’t a change to the system.

Sometimes incidents appear to occur regularly. Incidents then become problems and it’s possible that there is a change in the system necessary to solve or prevent further incidents. During the problem management process, we analyze recurring incidents and propose a permanent solution. This could be a change to the system or an adjustment in the manual.

Requests to change a system will happen overtime. This can be a change request that originated from the problem management process. Or, these can be changes that you want to make to a system due to changed business conditions. In the change management process, we will make an impact analysis based on the change request. Only after your approval of the impact analysis, we will carry out the change requests.

Of course! We offer contracts to fit any need or requirements. Our services start with providing industry standard SLA's on incident resolution and support for an ALL-IN price. You can log as many incidents as you need to. Do you eventually need more support? We can also package our Managed Service to support your existing or new – built by us – AppExchange products and complex organizations.

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How can we help?

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Our Cases

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Smarter, better and faster investment decisions with the OPAL Salesforce application

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