We got your Salesforce operations covered
You want to adopt innovation. You want to optimize your business processes. You want to deliver the best customer experience.
What you don’t want? Spend precious time on keeping your Salesforce platform running smoothly.
Your team is continuously problem shooting and never gets to the fun innovative stuff. Your team is too small to leverage both incidents and innovation. Your team struggles to implement a system change, because it doesn’t have enough time, experience or expertise.
Beat break-fixing. Crush incidents. Overcome recurring problems. Change your software seamlessly. Let the experts handle your Salesforce platform. Let us provide excellence in Salesforce technology services.
We gladly take care of your Salesforce platform. The fewer incidents you face and the faster change requests are handled, the happier we are. However, a seamless user experience for your co-workers, and a smooth running daily Salesforce operation, starts with a high software adoption rate.
Here are 7 best practices that help you achieve just that and let you get the most out of your Salesforce environment.
We perform maintenance, give tier II-support, do standard changes, and even make future proof changes to fit your business needs, while your operation stays uninterrupted.
Incidents or changes to your system: We will fix it for you. Our service is SLA-based: we are dedicated to deliver quality, we will keep you informed and we will periodically adjust our service to fit your needs.
We work for Independent Software Vendors and end-users. Not sure? Just give us a call. We’re sure we can fit you in.
We can help you with Salesforce Sales Cloud, Service Cloud, Community Cloud, Platform (Force.com), and AppExchange
An incident can be a question coming from a user, but it can also mean a disruption which impacts the user - or a group of users - in a way that they can’t continue their work. In the incident management process, incidents are processed based on priority, and a solution will be provided as fast as possible. A solution can be a workaround or an instruction that helps the user to continue their work, however this isn’t a change to the system.
Sometimes incidents appear to occur regularly. Incidents then become problems and it’s possible that there is a change in the system necessary to solve or prevent further incidents. During the problem management process, we analyze recurring incidents and propose a permanent solution. This could be a change to the system or an adjustment in the manual.
Requests to change a system will happen overtime. This can be a change request that originated from the problem management process. Or these can be changes that you want to make to a system due to changed business conditions. In the change management process, we will make an impact analysis based on the change request. Only after your approval of the impact analysis we will carry out the change requests.
Of course! We adapt our services to whatever your business needs. However, we do maintain a minimum of three days per month.