Last year, Appsolutely was delighted when they reached the status of Salesforce Gold Consulting Partner. Besides that, they also became an official AppExchange App Development Specialist. Well, just a few months later, they’ve topped their own achievements again. The Dutch-based Salesforce specialist has become a Salesforce Platinum Consulting Partner. With an average CSAT of 9.5, more than 50 completed projects, and 28 multi-certified experts, a well-deserved title.
Appsolutely one out of five Platinum Partners
There are only five Salesforce Platinum Partners with their headquarters in The Netherlands, including Appsolutely. And, there are only 90 out of 1.500 partners worldwide who have obtained this status. To become a Platinum Partner, the dedicated team of Appsolutely had to meet various requirements: a certain amount of Salesforce license sales, customer reference cases, certifications, specializations, a high customer success score, and enough growth in newly certified consultants.
Investing in people as a prerogative: it works
Appsolutely scored big on all six conditions Salesforce sets, before it handed out ‘The Platinum’. Appsolutely’s explanation on how they managed that? Investing in their people. The company states: “We believe that training, coaching, and nurturing is essential on the road to success. Our consultants and developers don’t ‘just’ have expert knowledge of a wide array of Salesforce technology, they have much more to offer. They have excellent insight of the industry our customer is in, and know what they need to do to optimize business processes.”
Giving customers a head start on their competition
Besides putting time and effort in the development of their people, Appsolutely has also developed a methodology that guarantees high quality Salesforce implementations and applications. “Combined, both features led to a high customer satisfaction score of 9.5. We adopt the latest technology in the earliest of stages. Our customers really profit from this head start on their competitors”, says the company. The high CSAT is not only a result of their technological knowledge, customers are also very satisfied with the high adoption rate of the solutions developed by Appsolutely. Better yet: they are so content that they tend to engage in a long-term collaboration with the company, which delivers maximum result.
To top this success story off: add out-of-the-box-thinking, frequent gated automated and manual quality checks in their development and implementation processes, and peer reviews, to the mix, and there you have it: the reason why Appsolutely became a Salesforce Platinum Partner.