You want to adopt innovation. You want to optimize your business processes. You want to deliver the best customer experience.
What you don’t want? Spend precious time on keeping your Salesforce platform running smoothly.
Your team is continuously problem shooting and never gets to the fun innovative stuff. Your team is too small to leverage both incidents and innovation. Your team struggles to implement a system change, because it doesn’t have enough time, experience or expertise.
Beat break-fixing. Crush incidents. Overcome recurring problems. Change your software seamlessly. Let the experts handle your Salesforce platform. Let us provide excellence in Salesforce technology services.
Our Salesforce heroes will save your day. Managed services? Managed!
Your Salesforce operations? Managed!
You focus on your customer, we got the nerdy IT part covered.
This is how we can help you
Drop us a line. We are happy to help out.
For which issues do you offer your services? Incidents or changes to your system: We will fix it for you. Our service is SLA-based: we are dedicated to deliver quality, we will keep you informed and we will periodically adjust our service to fit your needs.
Does my company fit your customer profile? We work for Independent Software Vendors and end-users. Not sure? Just give us a call. We’re sure we can fit you in.
For which Salesforce products do you offer support? We can help you with Salesforce Sales Cloud, Service Cloud, Community Cloud, Platform (Force.com), and AppExchange
How do you take care of incidents? An incident can be a question coming from a user, but it can also mean a disruption which impacts the user - or a group of users - in a way that they can’t continue their work. In the incident management process, incidents are processed based on priority, and a solution will be provided as fast as possible. A solution can be a workaround or an instruction that helps the user to continue their work, however this isn’t a change to the system.
What if there is a recurring problem? Sometimes incidents appear to occur regularly. Incidents then become problems and it’s possible that there is a change in the system necessary to solve or prevent further incidents. During the problem management process, we analyze recurring incidents and propose a permanent solution. This could be a change to the system or an adjustment in the manual.
What if I want lasting changes to my system? Requests to change a system will happen overtime. This can be a change request that originated from the problem management process. Or these can be changes that you want to make to a system due to changed business conditions. In the change management process, we will make an impact analysis based on the change request. Only after your approval of the impact analysis we will carry out the change requests.
I only need help for a few days a month, is that possible? Of course! We adapt our services to whatever your business needs. However, we do maintain a minimum of three days per month.